Frequently Asked Questions

What does riding a Segway® PT feel like?

Riding the Segway® PT feels like nothing you've ever experienced because there's never been anything like it. Step on and your instinct will be to steady yourself, as you would on anything with two wheels. But almost immediately you'll realize that the Segway® PT is balancing for you, almost like it has become an extension of you. Just lean forward a little and you'll see that the Segway® PT isn't moving you on its own; it's moving in response to you and what you tell it to do. It all feels natural and really cool. Be sure to review the User Materials before using a Segway® PT.

How does it move? How does it balance?

The Segway® PT uses LeanSteer™ Technology to move you from Point A to B. Gently move the LeanSteer™ frame and handlebar left or right in the direction you want to travel and feel the machine respond almost instantly. The Segway® PT balances by using five micro-machined angular rate sensors and two accelerometers that sense the changing terrain and your body position at 100 times per second.

How much does a Segway® PT cost?

Click here to send an enquiry for purchasing Segway® PT

Is the Segway® PT more efficient than a car?

Yes. The Segway® PT is 11 times more efficient than the average American car, and over three times more efficient than even the highest-mileage scooters. As a zero-emissions vehicle, the Segway® PT can also go indoors. It does draw electric power during recharge, but that electricity causes fourteen times less greenhouse gas emissions than driving a car.

Does a Segway® PT fit in the trunk of a car?

It depends, but it will fit into most trunks. The LeanSteer™ frame is detachable to give you more flexibility during transport. Each LeanSteer™ frame is height-adjustable to the comfort of the rider and can be collapsed for storage as well. Using the Tool-less Release accessory which is available for purchase, you can easily detach the LeanSteer™ frame from the base.

Are there weight limits for the Segway® PT?

Yes, Segway® sets a weight limit for rider’s safety and to reduce the risk of damage to the Segway® PT. A rider must not be less than 100lbs (45kg). The maximum payload (which includes rider and all cargo) for the Segway® PT is 260lbs (117kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10lbs (4.5kg)

How fast can the Segway® PT travel?

Each Segway® PT comes with two operational settings, “beginner” and “standard”. Beginner setting is set to 6mph/13kph and the standard setting is set to 12.5mph/20kph.

How far can a Segway® PT go on a single charge?

Depending on your base model, payload, riding style and terrain; a single charge can support up to 24miles (38km) of travelling distance.

How do you charge a Segway® PT?

A standard wall outlet can charge your Segway® PT’s batteries. It takes about 15 minutes to get enough charge to travel one mile/1.6km. A full day’s charge (approx. 8-10 hrs.) costs less than a newspaper in electricity.

What colors are available?

The Segway® PT is available in several colors and finishes, depending on your application. The i2 is available anodized black. The x2 is available in a standard silver/anodized black.

Can I use the Segway® PT in the rain?

Yes, the device is completely sealed to allow operation in wet weather. Do be careful on slippery surfaces.

What is a InfoKey™ Controller?

A recent addition to Segway® PTs, the InfoKey™ Controller is essentially a key for your unit. Each is uniquely programmed to start and lock a specific Segway® PT. It also provides real-time information such as battery life, speed and system performance. On top of that, there’s a built-in anti-theft system to discourage anyone from tampering with your Segway® PT, should you need to leave it parked. If anyone attempts to move your Segway® PT, an alarm will sound, the Segway® PT will start vibrating and the wheels will lock and a visual alert will be sent wirelessly to your InfoKey™ Controller. How’s that for sophisticated security?

How many wireless InfoKey™ controllers come with the Segway® PT?

Two wireless InfoKey™ Controller are included in the box with each Segway® PT (as of May 15, 2007). That is one for you and one for a lucky friend, should anyone else be fortunate enough to ride your new Segway® PT. We can’t see you sharing, but you never know. Remember, as the owner of a Segway® PT, you are responsible for training any other person who you let ride in accordance with the instructions in the User Materials.

Can I configure my own accessory packages?

Yes, accessories were chosen for the current packages based on specific uses by our customers, contact us for more information.

Can you insure a Segway® PT?

We recommend you to contact your insurance company to find out the type of coverage available for Segway® PT.

Should I try to troubleshoot issues with my Segway® PT before contacting my local dealer?

There are certain problems you can troubleshoot on your own, if you are not sure what to do next click here.

What can I use to clean my Segway® PT?

Keep your Segway® PT looking squeaky clean with mild soap and water. Products that protect and shine rubber, plastic, and vinyl surfaces are not recommended, as these products may impact tire traction. Be sure to keep water away from the charge port.

Can I travel with my Segway® PT? What about the lithium-ion batteries?

Traveling with your Segway® PT using mass transportation is at the discretion of company policy. Some companies treat the Segway® PT as baggage or an assistive device. In general, the lithium-ion batteries on Segway® i2s and x2s are considered hazardous material and are not allowed on commercial passenger airlines. Still, you can ship your Segway® PT anywhere by ground. Check with your local transit provider for more information.

Where can I find my Segway® PT's serial number?

Lift the base's mat and look to the rear edge of the platform to locate your serial number. It is a 12-digit number printed directly on the base of the unit. Make sure to write it down and store it in a safe place.

Can I reprogram my InfoKey™ controller?

You can do some basic programming on your own, such as setting the time, date and whether you want the display to show miles or kilometers. You can also set the Beginner Setting speed, Standard Setting speed and the “off” time for Standby Mode. Please refer to your User Materials for further details. If you feel additional programming is necessary, please contact us.

Can the speed setting for a PT be locked?

Yes, each InfoKey™ Controller can be locked into the Beginner Setting by a special sequence of button-presses. You can also set the Beginner Setting speed, Standard Setting speed and “off” time for Standby Mode. Further customization is possible by programming the InfoKey™ Controller at the Segway® factory.

I would like to purchase accessories for my Segway® PT. Can I order these online?

Click here to send an enquiry for purchasing accessories.